All tools are guaranteed to be in working condition upon arrival. All power tools have a factory warrantee for problems after the return period. We must receive any item 14 days from the day you receive the order. Paid return shipping is not offered. A 25% restocking fee is imposed on returns except for   wrong item received. Inspect box for damage, claims must be filed with the carrier for damage in shipping. You must contact us thru the contact form for return address as items are shipped from various warehouse locations. Make sure to fill out the warranty card if included and mail into Company.